Frequently asked questions

All boarding dogs must be up to date on Rabies, Distemper/Parvo (DHPP), and Bordetella (Canine Cough). We highly recommend Canine Influenza (CIV). All dogs must be on flea preventative medication. Proof of vaccination is required before your dog’s stay.

Bring your dog’s regular food, treats, and any medications in clearly labeled containers. Bowls are provided in every cabin.

During playtime or enrichment, dogs are carefully grouped by size, temperament, and play style. Our team maintains a low dog-to-staff ratio for personalized attention and gentle supervision.

Yes. We send report cards: themed photo updates and messages that capture your dog’s adventures, rest time, and happy moments.

We recommend owner-provided meals on your schedule to maintain your dog’s home routine. If meals are not provided, we serve premium resort food options. Special diets and sensitivities are handled with care.

Daycare guests must be current on Rabies, DHPP, and Bordetella. Canine Influenza is highly recommended. Flea preventative medication is required. Vaccination records are required before the first day of play.

Our program is built around enrichment, balance, and individual attention, not just open play. Each dog enjoys a customized schedule with exercise, mental stimulation, recharge breaks, and small-group socials when appropriate.

Before joining daycare, every dog participates in a free one-hour Meet & Greet session, a personalized evaluation of temperament, play preferences, and comfort level so we can place each dog in the most suitable activities. If your dog passes, they stay the rest of the day for only $25.

Daycare areas are divided into indoor and outdoor zones with continuous monitoring, a low dog-to-staff ratio, and sanitized play yards.

Yes. Rest is essential to our daycare philosophy. Between play sessions, dogs unwind in quiet, climate-controlled Pup Bungalows to prevent overstimulation.

Only Rabies is required for grooming.

We offer premium baths, breed-specific cuts, hand scissoring, de-shedding, nail trims, pawdicures, and puppy introductory grooms, all with compassionate care and high-quality products.

We use high-quality shampoos and conditioners crafted for your dog’s coat and skin type.

Our stylists specialize in compassionate, one-on-one care. We take time to earn trust with calm reassurance. Soft lighting, soothing music, and a serene spa environment help every dog relax.

Absolutely. Many guests book grooming as an add-on to boarding or daycare so their dog returns home clean and refreshed.

Ideal frequency depends on coat type, activity level, and lifestyle. Our stylists are happy to recommend a schedule that fits your pet’s needs.